Office and Lobby Staff Safety Device & System
Of Guardian’s 33,000 subscribers 6,000 are in banking, using the Guardian MPS service as a means for mitigating their risk for kidnapping and violence.
How can GuardianMPS Help Front Desk and Office Workers?
Front desk and office workers are often the first point of contact in a building — and frequently the most exposed. Receptionists, hotel desk agents, office administrators, and lobby attendants regularly interact with the public alone, manage after-hours access, or close up a facility at the end of the day with little backup nearby. Incidents of verbal aggression, threatening behavior, and workplace violence toward front-facing office staff are far more common than most organizations acknowledge.
Whether a front desk worker is staying late to finish up, greeting an unknown visitor without a colleague in sight, or de-escalating a difficult interaction at the lobby counter, the risk of being alone in a vulnerable situation is real. GuardianMPS gives office and front desk workers fast, discreet access to help — and keeps supervisors and response teams instantly informed when something goes wrong.
A lone worker safety solution such as GuardianMPS can help organizations protect their front-of-house staff and give peace of mind to employees, managers, and the people responsible for their wellbeing.
With GuardianMPS, Front Desk and Office Workers
Can transform any smartphone into a fully functional 24/7 mobile security system including panic buttons and configurable timers.
Have access to a stand-alone panic button that is discreetly fixed on their desk or lobby counter and can be taken around with them as they go about a building
Can check-in and out of their daily work tasks from their assigned or personal mobile phone-without the need for any other hardware.
Will receive a call ensuring their safety if they have an overrun on an activity
Have a Panic Alarm with a “Listen Live” feature for emergency response personnel to discretely assess the situation and dispatch help as needed
Have a Panic Alarm on-hand that include live GPS tracking; with the ability to make their location a “fixed” address for stationary devices
Products & contracts
Choose the right solution for your team
Start with the app, go all-in with the device, or combine both for complete coverage. All plans include 24/7 monitoring.
App
GuardianMPS App
For organizations wanting safety coverage on existing worker phones — no extra hardware needed.
- In-app panic alarm (iOS & Android)
- Check-in / check-out
- Visit logging (text or voice)
- GPS location on alarm
- 24/7 monitoring center
- Online client portal & reporting
- Flexible tracking privacy options
- Voice-only / no-app option available
SafeCall Device
- SafeCall key-fob device (≈ 2 oz)
- One-button SOS panic alarm
- Background audio recording
- Live GPS location on alarm
- Own SIM card — no phone needed
- Own OS — unaffected by iOS/Android updates
- 2× charging beds (office + home)
- Battery & temperature SMS alerts
- 24/7 monitoring center
- SOS-only location (privacy option)
- Online client portal & full reporting
Higher-risk field workers who need a reliable, phone-independent panic solution that works even if their phone is taken, dead, or out of reach.
App + SafeCall Device
- Everything in GuardianMPS App
- Everything in SafeCall Device
- App check-in links with device alarm data
- Backup if phone is dead or taken
- Union-friendly tracking configurations
- Guardian-managed admin option
- OSHA compliance documentation support
Executive Safety FAQ
Do I need to turn off the device to charge it?
No. It is a good practice though, as starting up resets everything to its optimum configuration. When you first get your device it is preferable to leave it charging overnight so that any software updates can be sent.
Device communications
The amber light will flash fast while booting up, then show 2 quick flashes every 5 seconds. This indicates the device is connected with the GuardianMPS server.
Connectivity
The blue light flashing indicates network and GPS communications. When connected to a 4G network, the device can connect the panic alarm call to our monitoring center. When the device sends us GPS coordinates, we can pinpoint your location. We give the location coordinates to the police if we need to dispatch them to help you.
The device will flash blue alternating as below:
1 Flash = GPS enabled, followed by;
3 Flashes = Connected to 3G
If the single flash is not showing, the device is not receiving GPS (typically due to buildings obscuring the signal). The device stores the previous GPS data even though new GPS data is not being received. That location will be sent to the response center. If the single blue flash cannot be seen, move to an outside position clear of tall building, that will ensure there is up to date GPS data.
Is the device waterproof?
To a point. It is rated to be splashed with water, but total immersion is not advised.
What if I accidently press the SOS button?
Depending on the response protocol, our monitoring center or a supervisor will try and contact you on your cell phone. In addition, the response service records any audio from the device. The response center can determine if there is a struggle, a code word or sentence being used, or just general background noise.
Is there a way for me to log visits in case I can’t raise an alarm on the device?
Depending on the response protocol, our monitoring center or a supervisor will try and contact you on your cell phone. In addition, the response service records any audio from the device. The response center can determine if there is a struggle, a code word or sentence being used, or just general background noise.
PERSONAL SECURITY SOLUTIONS
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Your Teams Today!
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